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To create great support experiences, you need to enable your customer-facing reps to be as effective as possible. These call center agent productivity tools will help reps improve their response time and deliver truly exceptional service.
By keeping an eye on live call queues, agents remember to keep handle times low, and can insert themselves into the queue when they notice volume building up.
Our desktop client allows your call center agents to set their status with the click of a button.
Call center agents can view the "presence" (available, busy, out etc.) of up to 20 colleagues no matter where they're working from.
Our desktop client allows call center agents to IM one another when they need to collaborate quickly, or elevate a support ticket to the supervisor level.
Call center agents can answer calls, place them on hold, transfer them, and conference others in all through their desktop client.
We integrate with major customer service platforms like Zendesk to streamline reps' workflows and make them more productive.
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