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The way you interact matters. Dealing with your company should be easy, effective, and even enjoyable. In a world where your customers have more options than ever, the way they feel when they talk to you is that much more important. Here's how our Hosted Call Center can help.
Votacall Hosted Call Center lets you manage your team's activity by tracking call flow, average wait times, and rep call volume.
Hosted call center reps can message each other within the Unity platform to ask questions and share wins.
You shouldn't be limited by your location, the weather, or which device you're using. Because our call center is cloud-based, your reps can sign into it from wherever they are. Admins can also manage their teams on the fly.
Daniel Begg
VP of Customer Experience, Cloud9 Living
Listen in on calls as they're happening to provide real-time coaching.
Keep track of your team's call volume and talk time, and learn how the two correlate with resolutions and revenue.
Sign into your extension and add yourself to your call center using a phone, computer, or mobile device.
Integrate our Hosted Call Center with your existing tools to streamline data entry & call research.
Reps can click to dial, answer calls, transfer, and place customers on hold.
Hosted Call Center users have access to Chitchat, our VoIP speech recognition suite.
