Unified Communications provider, Votacall, is proud to announce that we have received two prestigious awards in July through TMC, a global, integrated media company: Votacall’s Hosted PBX Solution with Votacall Viper received the 2014 Communications Solutions Product of the Year Award and our NetOps Cloud Command Center received the 2014 Cloud Computing Excellence Award.
We developed Votacall Viper as part of our Cloud Layer Product suite to enhance the customer experience. It’s a support application in a cost effective node about the size of a credit card. The Viper sits on your network to capture and store real-time traffic data for review. With this information, any support related inquiries can be resolved even faster because the origin of the issue is displayed and backed up by the Viper. Average support ticket resolution time is decreased more than 50% without any restructuring to your network required.
Andy DeAngelis, Chief Operating Officer, Votacall, says in the press release: “We strive to deliver a different Customer Experience, something that cannot be attained anywhere else and this begins with our ability to provide unparalleled support. At Votacall, we believe that it is our Support that is actually our bestselling product and we have made investments in technology which promote that very belief amongst our staff, colleagues and clients. Everyone talks about customer experience, but it is more than words, it is commitment. The development of Votacall Viper solidifies our commitment to the delivery of unrivaled Support and an enhanced Customer Experience. We at Votacall are extremely proud of Votacall Viper being named a winner of the 2014 Communications Solutions Product of the Year by TMC.”
Votacall NetOps Cloud Command Center
“Being named a recipient of the 2014 Cloud Computing Excellence Award is an honor as it represents technical leadership and innovation in the competitive Cloud market,” Andy DeAngelis said. The Cloud Computing Excellence Award recognizes companies that leverage cloud computing to bring new and innovative offerings to the market.
Votacall’s NetOps Cloud Command Center increases efficiency and productivity within the fully managed hosted VoIP and Cloud Service business unit. It’s a cloud solution that provisions, supports, and acts as a development platform. Updates can be developed and delivered to specific users or across the entire Votacall customer base. The NetOps Cloud Command Center combines the functionality of many portals into one robust solution design.
CEO of TMC, Rich Tehrani said in a press release: “Votacall is being honored for their achievement in bringing innovation and excellence to the market, while leveraging the latest technology trends.”
If you’d like to experience award winning solutions from Votacall, contact us for a free consultation to see how we can help your organization.